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Pre-Order Information and FAQs
ONLINE REGISTRATION
Fill out this form Le Méridien Online Registration when your property/department is ready to start ordering online. For more information, please contact ICO Customer Support at concierge@icouniforms.com or 1-844-341-3423
ACCOUNT SET UP (Credit Terms)
To apply for credit terms all Marriott properties are required to complete the ICO Account Application Form
PROGRAM RESOURCES
- Le Méridien Wardrobe Refresh Video Link: Le Méridien Wardrobe Refresh
- Le Méridien Look Book: Le Méridien Look Book
- Le Méridien Style Guide: Le Méridien Style Guide
- Le Méridien Online Order Site: Le Méridien Wardrobe Program
ICO UNIFORMS CONTACT INFORMATION
- For general program information, order assistance, and basic inquiries: ICO Customer Support Team: 1-844-341-3423 | concierge@icouniforms.com
- International customers: ICO International Customer Support Team: 1-844-341-3423
- For inquiries and information about credits and invoices contact ICO Accounting Team
- To place orders by email: concierge@icouniforms.com
- For Exchange and Returns: Visit Le Méridien Returns or email concierge@icouniforms.com or call the Customer Support Team at 1-844-341-3423
ORDER INFORMATION
- Le Méridien Online Store: Le Méridien Wardrobe Program
- Offline orders: concierge@icouniforms.com
- Phone or email orders: concierge@icouniforms.com | 1-844-341-3423
- Order Status: For order status, please contact Customer Support Team at concierge@icouniforms.com
Order Lead Time
For non-modified standard products, lead time is 7-10 days. However, we will ship your order as quickly as possible. For modified styles, we typically ship in 10 - 14 business days. The shipping method automatically defaults to UPS Ground. Please contact concierge@icouniforms.com for expedited requests
Wardrobe Samples
Samples can be purchased via Le Méridien online stores or through our Order Processing Team at concierge@icouniforms.com. Samples can be returned, within (40) days of purchase, for a full refund. Should you need assistance with samples, please contact our Customer Support Team at concierge@icouniforms.com or 1-844-341-3423
RETURN AND REFUND INFORMATION
Return Policy
ICO gladly accepts returns of unworn, unwashed, undamaged and unaltered merchandise within (40) days of delivery. Examples of damaged merchandise include, but are not limited to, makeup stains, deodorant stains, heavy perfume scents, etc. Merchandise that is returned to us and is outside of our return policy, will be returned to you at your expense or will be discarded after (7) business days.
Returns may be submitted online using our Online Return Portal. A return label will be provided at the time of the online return request and the cost of the return shipping will be deducted from the return credit amount. If you elect to return items using your own return label, we recommend using a trackable method as ICO Uniforms is not responsible for lost, stolen or damaged parcels when shipping items back to us.
Please note: At this time, we do not offer exchanges. If you are in need of a different size, color, or style altogether, please submit a return and you may place a new order anytime at lemeridien.icouniforms.com.
ICO will issue a refund on sample orders within 5-7 days of receiving the item(s) back in our warehouse. All other returns will be credited in the form of credit on account to be used toward future purchases.
Can I return embroidered/modified garments?
No. When an item is modified, it becomes customized and cannot be returned to inventory for resale. Therefore, we cannot accept returns for modified garments. Modifications include any type of decoration, alteration or adjustment to a stock garment.
What do I do if I lost my Packing Slip?
Our Customer Support team will be happy to provide you with a copy of your packing slip and can be reached at concierge@icouniforms.com or 1-844-341-3423
Do you ship outside the U.S.?
Yes, we are able to ship internationally. We ship extensively throughout Canada and the Caribbean region. Shipping options and times vary based on location. All shipments are FOB ICO's Distribution Center in Miami, FL 33169. Orders shipping outside the U.S. are subject to duties and taxes imposed by individual countries/government. It is the recipient's responsibility to ensure these are settled with the carrier prior to delivery. Please contact concierge@icouniforms.com for additional information.
WARDROBE GENERAL INFORMATION
Size and Fit Guide Information
To determine your size, please refer to the size charts in the online store product description and/or our Fit-Guide, or contact our Customer Support at concierge@icouniforms.com or 1-888-380-5646
Our pants depending on the style are either unhemmed or intentionally long to accommodate all heights and inseam lengths. We have the ability to hem to your preferred inseam for a perfect fit at an added charge. Standard lengths for ladies' pants are Petite 31", Regular 33.5" and Tall 35". Each length has a 1/2" hem/seam allowance
CARE INSTRUCTIONS
How do I wash/care for my apparel?
The better the care, the better the wear. To get the most out of your ICO apparel, follow the care label on the inside of our garments. You can also refer to our informative Garment Care Video. Most of our clothing is machine washable.
INSTALLATION AND FITTING SERVICES
ICO has fit lines and samples available which are offered to clients on a select basis. For additional information on fit lines or fitting services please contact ICO by clicking on this link concierge@icouniforms.com
FITTING AND INSTALLATION SERVICES INFORMATION
ICO has fit lines and samples available which are offered to clients on a select basis. For additional information on fit lines or fitting services please contact ICO by clicking on this link concierge@icouniforms.com
If you need assistance with determining your team’s sizes or would like a fitting the following options are available:
Option 1: FIT PACK:
Fit Packs (FIT LINES)will be offered for any property wanting to have the associates try on the garments for the correct size and fit
- Fit Packs will be invoiced and will be fully credited upon return to ICO. Must be returned in 40 days in good condition
- Locations will be responsible for freight to their property and return to ICO
Option 2: FITTINGS:
For any property requesting a fitting by ICO personnel:
- A daily rate of $185 for each FIT associate plus transportation. Rooms and meals to be provided by the property
- For any property ordering over $25,000, a free fitting session is offered for two days. Rooms, transportation and meals to be supplied by the property
Option 3: INSTALLATION:
The ICO installation team represents years of experience conducting fittings and altering garments. The ICO team handles every aspect of installing your new uniform program. This option is offered at a fee. This includes such services as receiving of all packages, setting up the fitting and uniform room, fitting and handling all alterations for the staff, and distribution to all associates. It is the responsibility of the installation team to ensure all wardrobe is styled and altered to best represent the brand in the most efficient manner.
- ICO to conduct pre-installation meeting prior to onsite arrival to review installation services, define ICO/Property requirements, and provide the foundation for a successful installation
- Assist with the receipt and checking in of packages
- Scheduled mandatory onsite Pre-installation meeting with all Managers
- Setting up the installation area
- Full fitting and alterations to the property’s specifications
- Documentation of each associates sizes and garments distributed
- Ordering of additional items while onsite
- Turnover meeting at the end of the installation with full documentation
- Installation services proforma
- Copy of Sales Order(s)
- Reconciled Packing Slips
- List of staffing by department
- Sizing Information
- Alteration Information
- Distribution of par level per employee
- Inventory/Return Reports
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